Shipping Information

When your order will be delivered?

Due to covid-19, our deliveries can sometimes take one or two more days to ship. We follow the guidelines and make sure our third parties do too, making sure all their employees are working in the safest environment.

If you order an Engraved Lovebox

Your Lovebox will be arriving no later than 4 business days after the order was placed, with Fedex Expedited Shipping.

If you order an original Lovebox

If you choose Economy Shipping

Your Lovebox will be arriving no later than the 8th business day after the order was placed.

If you choose Standard Shipping

Your Lovebox will be arriving no later than 6 business days after the order was placed.

If you choose Expedited Shipping

Your Lovebox will be arriving no later than 3 business days after the order was placed.



Who can i gift a Lovebox to?

You can gift the Lovebox to anyone you love: your children, your other half, your best friend, your parents, and your grandparents so they can receive messages from all of their grandchildren. Lovebox is easy to use and allows everyone to stay connected to those they love!

How many people can be connected to a Lovebox?

The Lovebox creates an intimate experience where messages can be sent from an unlimited number of loved ones. You can connect as many people as you want and receive infinite love. To do this, communicate the “secret code” available on your Lovebox to all the people you want to send you messages. All they have to do is download the application and add your Lovebox with the secret code.

What can I send to my lovebox?

On the Lovebox Color & Photo, you can receive photos, as well as multicolor messages, stickers, and drawings.

Do I need a internet connection for the Lovebox to work?

Yes! WiFi provides LoveBox with the internet connection necessary to send and receive love notes in real time. 

If you live in a place where WiFi goes through a connection portal or if you want to connect the Lovebox to a shared network (in a company or a retirement home for example), we have a solution right here.

Where can I download the Lovebox app?

The Lovebox app is available for free:

How can I offer a Lovebox to someone who lives far away?

There is no limit distance between the sender and the Lovebox. It does not matter how far you are from it, you will still be able to send messages. If you want to offer the Lovebox to a loved one you can:

  • Get it shipped directly to them
  • Get it shipped to you.

You can setup the Lovebox with your WiFi connection and send a message on it. Don’t open the lid! Then ship the Lovebox to your loved one. When they will have set it up with their WiFi, they will receive the message you sent before.

Is it possible to be connected to several lovebox with one app?

Yes, you can add as many Lovebox as you want.
If you want to send the same message on two different Lovebox, you have to write it twice. 

What happens when I sent several messages in a row to a Lovebox?

The messages will be displayed on the order they have been sent. You can close and open the lid between each messages.

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