Shipping policy
Terms of Delivery
1. Shipment and delivery schedules
Delivery time and shipping fees may vary in accordance with the delivery method chosen by the Buyer and the delivery area.
During the ordering process, different delivery methods will be offered to the Buyer.
The delivery time and shipping fees shall be estimated and disclosed to the Buyer in accordance with the chosen delivery method and the delivery area.
Delivery time exclude week-ends and holidays.
The estimated delivery date shall be disclosed to the Buyer at the end of the ordering process and, in any case, before the order validation.
The Seller commits, in any case, to deliver the Products within thirty (30) working days after the order validation.
The Buyer shall be informed of the Products’ shipment by email, provided that the email address indicated by the Buyer is correct.
2. Delivery conditions
The Products shall be delivered to the address given by the Buyer during the ordering process.
Claims for a delivery error shall be addressed to the Seller by the Buyer on the delivery day or, at the latest, on the next working day.
The Seller shall respect the delivery process provided for each delivery method. If an order is returned following an incapacity to deliver due to incorrect delivery details given by the Buyer, the Seller reserves the right to charge all additional fees that re-shipping the order would require.
3. Delivery delay
If the Products are not delivered on time or within thirty (30) working days after validation of the order, the Buyer may rescind the contract.
Unless the delivery time was an essential term of the contract for the Buyer, he shall enjoin the Seller to deliver the Products in a reasonable additional period of time, by registered letter with an acknowledgement of receipt or any other durable medium.
The contract shall be rescinded as soon as the Seller receives the said letter, unless the product was delivered meanwhile.
The Seller shall refund any sums paid by the Buyer within thirty (30) days following the date of rescission.
4. Control of the delivered products
On the delivery day, the Buyer shall make sure that the delivered products are consistent with his order, especially if the package was opened or damaged. The Buyer shall record on the delivery note any defect or abnormalities.
In case of degradation or partial loss of the Products, the Buyer shall, without fail, in the following three (3) days of the delivery, confirm/notify those abnormalities to the carrier by registered letter with an acknowledgement of receipt and notify the Seller as soon as possible.
The risk of loss or damage is transferred to the Buyer when he, or a third part designated by him other than the carrier, takes physical possession of the Products.
5. Unavailability of the Products
If at the time of the delivery the Products are unavailable, the Seller shall offer a Product of similar quality and price under the conditions laid down in article 6.5 of these General Terms and Conditions of Sales.
6. Delivery default
Total non-delivery of the Products shall automatically rescind the contract. Nevertheless, the Buyer shall retain sole responsibility if the delivery default is due to lack of or wrong delivery information.