Refund policy

The Buyer can withdraw his order, without reasons, within thirty (30) days following the of day when the Buyer, or a third party designated by him other than the carrier, takes physical possession or the ordered products.

When the order relates to a batch made up of different Products, the withdrawal period shall begin from the day the Buyer, or a third party designated by him other than the carrier, has taken delivery of the final element making up the batch.

Withdrawal notification

Before expiry of the withdrawal period, the consumer shall inform the Seller of his decision to withdraw his order on a durable medium.

To respect the withdrawal delay, the Buyer shall send his communication to the Seller before expiry of the withdrawal delay.

Effects of withdrawal

If the Buyer withdraws his order, the Seller shall refund any sums paid including shipping fees up to the value of the least expensive type of standard delivery offered by the Seller and, in any case, no later than fourteen (14) days following the day he received the withdrawal request.

The Seller shall refund the sums by the same method of payment used for the initial transaction, unless otherwise agreed by both Parties. In any case, this refund shall not result in any additional cost for the Buyer.

The Seller may withhold the refund until he has received or collected the Products back or until the Buyer has supplied evidence of having sent the Products back, whichever is the earliest.

If the Buyer returns the Products, he shall only bear the direct costs.

Conditions of return

The Products shall be returned following the instructions given by the Seller in a conditioning allowing remarketing of the Products, with all the accessories delivered as well as the user manual. The Products shall be returned in their original packaging, or at the least in a packaging ensuring an equivalent protection during transportation.

Return fees will be fully charged to the Buyer.

The Buyer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the Products.

Digital products

In accordance with EU law, for Digital Products not supplied on a tangible medium, the Buyer loses his right of withdrawal once performance has begun with his prior express consent, including acknowledgement of losing this right. The Website will explicitly request consent before downloading or granting access to the Digital Product.

Exceptions from the right of withdrawal

In accordance with the legislation governing these General Terms and Conditions of Sales, the withdrawal right cannot be exerted as regards the following:

- the supply of goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period;

- the supply of goods made to the consumer’s specifications or clearly personalized;

- the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery;

- the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications;

- the provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;

- the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items;

- the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

- the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader;

- the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.