I know once I use the product I will absolutely love it but with the WiFi at our barracks my boyfriend and I can’t use ours right now, we have to wait until we go home and after that our next command. We are thrilled to use them for leave though as he will be in Utah and I will be in Texas. The product however did not arrive on time for the shipping plan that I payed for but that was quickly squared away by someone in the help team, all in all with what I’ve seen from customer service, I’m very excited to try the love box.